Account management · Customer success · Client services
I’m Ashish Kothari, a commercial account and customer-experience professional with 12+ years across hospitality, tourism, aviation, FMCG and education-related accounts in Ireland and India.
Selected work
View my experience through a role lens
I own relationships, clarify requirements, coordinate delivery, manage commercial conversations and keep stakeholders aligned.
Incredible IndiaMcCann Worldgroup · 2023–2024
Led a 10-person team on the website revamp, coordinated destination content from across India, ran working meetings with government and tourism stakeholders, and progressed the integration of OTA partners, tour operators and tour guides.
Dabur & AirAsiaHavas CX · 2021–2023
Led a shared 10–12-person command-centre team, improved response guidance and escalation, and translated customer and competitor conversations into account recommendations.
Client experienceSt. Helen’s Hotel · Dublin
Managed the journey from show-around and requirements through event delivery, billing and follow-up for corporate and private clients, while supporting CRM, OTA content and seasonal marketing.
Expedia · Canon · Shorelight · BigMusclesDentsu Webchutney · 2016–2020
Coordinated creative, content, media and development teams; delivered Shorelight university-partner microsites for student enquiries; and managed on-ground digital content for Olympia India 2018 and 2019.
Experience
Apr 2024 – Jun 2026
St. Helen’s Hotel · Dublin, Ireland
Promoted from Supervisor in March 2025. Led event teams, client delivery, service recovery and operational coordination while supporting CRM, seasonal marketing and OTA content.
May 2023 – Mar 2024
McCann Worldgroup · India
Led client services, CRM and campaign delivery for the Ministry of Tourism account, including the website revamp, stakeholder approvals and Visit India 2023 initiatives.
Jan 2021 – May 2023
Havas CX India · India
Owned two accounts, led the shared command-centre team, handled renewals and proposals, and secured recurring work from nine additional Dabur brands.
May 2016 – Dec 2020
Dentsu Webchutney · India
Progressed through four roles while managing client relationships and cross-functional campaign delivery across travel, technology, FMCG, education and telecom accounts.
Aug 2011 – Jun 2014
Hilton Delhi · India
Owned the full hospitality sales cycle, consistently achieved an annual individual target of INR 70 million and supervised two Sales Executives.
Toolkit
My value is not a list of platforms. It is knowing how to use them to keep customers informed, teams aligned and decisions grounded in evidence.
Contact
I’m interested in account management, customer success, client services and commercially focused marketing opportunities in Ireland.